Refund & Cancellation Policy
A Product of Safexa Technologies
This policy applies to paid Pickup & Drop services booked through the ExamSafexa website, application, or authorized booking channels. By booking a service through ExamSafexa, the student/customer agrees to the terms stated below.
>72h Cancellation
100% ride fare refund to the original payment method when cancelled over 72 hours before pickup.
24h–72h Cancellation
50% ride fare refund. Remaining amount covers operational and logistics allocation.
<24h Window
Generally non-refundable within 24 hours of scheduled pickup. Genuine emergencies reviewed.
ExamSafexa Cancellation
100% full refund if a confirmed ride is cancelled by ExamSafexa and no alternative is accepted.
1.1 Ride Cancellation by Student / Customer
A student or customer may cancel a confirmed Pickup & Drop booking subject to the following strict time-window tiers:
More than 72 hours before scheduled pickup
The refund will be processed in full to the original payment method used for the booking with no cancellation penalty.
Between 24 and 72 hours before scheduled pickup
The remaining 50% is retained towards applicable service reservation, driver allocation, and operational costs.
Less than 24 hours before scheduled pickup
The booking is non-refundable due to reserved vehicle and driver commitments. Exceptions may be considered in genuine circumstances at the sole discretion of ExamSafexa.
1.2 Cancellation by ExamSafexa
ExamSafexa may cancel a confirmed ride due to operational or safety circumstances, including but not limited to:
If ExamSafexa cancels the ride and the service cannot be provided, or an alternative service arrangement is not mutually accepted by the customer, the customer will be eligible for a 100% refund of the amount paid for that ride.
1.3 Ride Delay
If a ride is delayed, ExamSafexa or its authorised service provider will make reasonable efforts to inform the customer about the delay in advance. Depending on the circumstances, ExamSafexa may:
- Arrange an alternative vehicle or service, where operationally available;
- Provide an updated pickup time with route ETA adjustments; or
- Cancel the ride and process an applicable refund where the transit service cannot reasonably be provided.
1.4 No-Show Policy
To protect convoy schedules and ensure co-travelers reach examination centers without delay, strict punctuality rules apply:
Reporting Requirement
Customers are required to reach the designated pickup location at least 30 minutes before the scheduled pickup time.
Grace Window
If the customer does not arrive at the designated pickup location within 30 minutes after the scheduled pickup time, the booking may be formally treated as a no-show.
Consequences of No-Show
- The ride may be marked as completed or cancelled in the platform dispatch system.
- The customer will not be eligible for a refund or fare credit.
- Any new ride required by the customer will require a new booking and full payment.
* Exceptions may be evaluated in verified genuine emergencies or extraordinary circumstances demonstrably beyond the customer's reasonable control.
1.5 Refund Processing & Timelines
Once a refund is approved and initiated by ExamSafexa:
- The refund will be processed directly to the original payment method used during booking (Bank Account, Credit/Debit Card, or UPI).
- The refund amount will generally be received by the customer within 5–7 working days from the date of refund initiation.
- The actual crediting timeline may vary depending on the customer's bank, card issuer, UPI provider, or intermediary payment gateway.
1.6 How to Request Cancellation or Refund
For cancellation or refund requests, customers must promptly contact ExamSafexa through our official support channel and provide:
Refund eligibility will be determined strictly according to this policy and the verified circumstances of the booking.
1.7 Policy Updates & Customer Support
Policy Updates (Clause 11)
ExamSafexa may update this policy from time to time to reflect changes in its services, operations, technology, or applicable regulatory requirements. The latest version published on the ExamSafexa website will apply to all future bookings.
Customer Support Desk (Clause 12)
For cancellation, refund, booking, ride-related issues, or safety concerns, customers may contact our centralized team:
ExamSafexa
A Product of Safexa Technologies
* For refund-related requests, please mention your Booking ID and payment/transaction details in all correspondence.
Related Legal Policies
Read our complete transit regulations, safety code, and platform privacy terms.