ExamSafexa
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COMPLIANCE & SUPPORT DESK
IT RULES 2021 & DPDP ACT

Complaint Support

ExamSafexa is dedicated to student safety, rapid resolution of user concerns, and transparent compliance with Indian digital privacy regulations. Submit a formal complaint below to receive an official tracking reference and statutory investigation.

✓24h Formal Acknowledgement
✓15-Day Statutory SLA
●Direct Officer Review
Official Appointment & Corporate Disclosure

Complaint Support Officer

Appointed under Rule 3(2) of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 & DPDP Act

Active Support Desk
Operating Legal Entity

Safexa Technologies

Product: ExamSafexa

Official Contact & Support Emailsupport@examsafexa.com

Dedicated support & escalation inbox

Officer Designation

Complaint Support Officer

Safexa Technologies Legal Cell

Registered Office Address

Chanpatia, West Champaran, Bihar - 845449

India Jurisdiction

SECURE SUBMISSION DESK

File a Formal Complaint

Fill out the details below to submit your complaint directly to the Safexa Technologies Complaint Support Officer.

0 / 2000 characters
Max 5MB each · PDF, PNG, JPG

Drag & drop files here, or browse files

Upload screenshots, incident records, or relevant PDFs (up to 5 files)

By submitting this form, you confirm that the details provided are genuine and consent to their processing by Safexa Technologies strictly for complaint investigation and dispute resolution under Indian IT Rules.

Statutory Escalation Matrix & Timelines

Every ticket filed with the Complaint Support Desk at Safexa Technologies follows a strict legally defined SLA:

STAGE 01 · ACKNOWLEDGEMENT

24 Hours

Mandatory formal ticket acknowledgement with unique case tracking ID dispatched to your contact.

STAGE 02 · INVESTIGATION

72 Hours

Internal compliance audit, transit telemetry examination, and co-traveler verification review.

STAGE 03 · FINAL RESOLUTION

15 Calendar Days

Complete redressal report, account resolution, or policy corrective action submitted in writing.

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Active In-Transit Emergency?

If you are currently traveling and in immediate physical danger, trigger the Instant SOS button in the app immediately or dial national emergency number 112 / 100. Do not wait for a form response during an active in-transit emergency.

Dial 112
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